John Lewis Contact Info
- Head Office John Lewis Customer Services, Customer Relations Department, Selectapost 57, Sheffield, S97 3GL
You can also find free information for this company for free by visiting their website.
John Lewis Opening Hours
COVID-19 UPDATE: Please note that due to the current COVID-19 situation the availability and opening times of John Lewis may be affected. Please refer to their website here for further information.
You can contact John Lewis between these hours (opening hours are subject to change and Bank Holiday hours may be different). Calls made outside of the times specified below will still be charged.
Mon – Sun 7am – 12midnight
Please ensure that you have a pen and paper ready as we also supply you with the organisation’s direct phone number in case you want to put the phone down and call directly rather than be put through. After you call us (and your number is not withheld) we will try to send you a free text message with a direct phone number for the required organisation. Please see our Terms for more details.
About John Lewis
John Lewis is a well-recognised chain of upmarket department stores owned by the John Lewis Partnership which operates across the UK. The first store was created in the mid-1800’s and today it has grown to become the largest omni-channel retailer in the United Kingdom with 48 John Lewis shops and a large online business. The first store which opened in 1864 began as a drapery shop, it wasn’t until 1905 that Lewis acquired the second store and later started the John Lewis Partnership in 1920.
One of the most anticipated moments of the year is the release of the famous John Lewis Christmas advert. Some of the most famous Christmas campaigns include The Bear and The Hare and Man on the Moon. The adverts have become a tradition in the UK and often gain heavy exposure on social media. John Lewis offer a wide variety of goods across a number of departments including:
- Home & Garden
- Baby & Child
- Sport & Leisure
- Gifts and more…
Customer Service Support is a call connect and record service. You will be dialling one of our 09 numbers which will appear on your phone bill, not the number of the company. Users of our call connect and record service should be aged 18years or over and have the permission of the bill payer before using our connection service. By dialling our connect and record number you will be connected through to the company you wish to speak to. Please review the company opening hours provided for John Lewis prior to using our connection number. Calls made to our call connect and record service outside the hours of 8am to 8pm Monday to Friday and 8am to 6pm on Saturdays will still be charged on the phone payers bill. Please note that Customer Service Support is in no way affiliated or associated with the company and simply provide a cost effective call connect and record service and we also supply you with the actual phone number for your future reference which you may want to note down. The contact number for this company can be found on their website here for free. After you call our call connect and record number (and your number is not withheld) we will try to send you a free text message with the company’s direct phone number for future use. Please see our Terms for more details.
The quickest way to contact John Lewis is by using the telephone number at the top of the page. However, we have listed their address and website too if you'd like to try contacting them that way.
Here at Customer Service Support we recommend putting your complaint in writing to John Lewis. A telephone call, followed by a written complaint could help your query be resolved more quickly. What’s more, you’ll have a written record of your communication with John Lewis for future reference should you need it.
The peak time for most companies receiving calls is around 5-6pm, so try and avoid lengthy call queues by contacting them during the day if possible. However, the full opening hours for John Lewis are Mon - Sun 7am - 12midnight
At Customer Service Support we’ve listed a wide range of companies alongside their full contact details so that you don’t have to scour the web for hours! Using our easy to navigate website you can quickly search for Customer Service details and live chat too! Simply enter the company name you’re looking for and follow the instructions on screen.
If you find the same product for sale at a lower price at a high street competitor (online or instore) you can make a price match request. To do this you can claim using their online form or talk to a partner in one of their shops or over the phone. If they agree with your request they’ll match the price when you buy the product, or if you bought it within the last 28 days they’ll refund you the difference in price.
In most circumstances you’re not able to make changes to your order. If it’s already been despatched from their warehouse then you will have to return the item following their returns procedure. If your item has not been despatched yet you may be able to change the delivery address, remove items or cancel your order completely. You should speak to Customer Services as soon as possible to this.
If you want to exchange an item you’ve purchased from John Lewis you should take it to the nearest John Lewis shop where you should be able to exchange it with a member of the team. If you’re not able to make it in store you can use their other alternative return methods.
There are some items which you won’t be able to exchange unless they are faulty, these are: Products which have been personalised / Made to measure products / Perishable goods (e.g. flowers or food) / Computer software that has been opened / vouchers that have been used / iTunes gift cards.