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Royal Mail Customer Services

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Royal Mail Contact Info
  • Company Name

    Royal Mail

  • Head Office
    Royal Mail Customer Services,20 Turner Road, St Rollox Business & Retail Park, Glasgow, G21 1AA
  • Website

    You can also find free information for this company for free by visiting their website.

Royal Mail Opening Hours

Mon-Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm

About Royal Mail

The Royal Mail Group is a global organisation which operates across 44 countries around the world. Their revenue exceeds £10 billion per year and they deliver more than 1.8 billon parcels and 14 billion letters each year. Royal Mail division is a postal service and courier company which was established many years ago, it used to be operated as a government department or public corporation but the government sold its shares in 2015. Royal Mail is a well-known brand and it used by most of the nation to send and receive letters to friends, family and associates. Royal Mail also provides business services to small, medium and large companies across the nation. They have a number of services to help business grow.

Royal Mail provide a number of services including:

  • Letter postal services
  • Parcel deliveries
  • Business services
  • Check and send services

If you have a question about a service which you have received from Royal Mail, we recommend that you review the FAQs below in the first instance to see if they can help. If you need further assistance you should contact a member of the Royal Mail customer services team directly and explain your requirements.

How can I contact Royal Mail Customer Services?

The quickest way to contact Royal Mail is by using the telephone number at the top of the page. However, we have listed their address and website too if you'd like to try contacting them that way.

Here at Customer Service Support we recommend putting your complaint in writing to Royal Mail. A telephone call, followed by a written complaint could help your query be resolved more quickly. What’s more, you’ll have a written record of your communication with Royal Mail for future reference should you need it.

The peak time for most companies receiving calls is around 5-6pm, so try and avoid lengthy call queues by contacting them during the day if possible. However, the full opening hours for Royal Mail are Mon-Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm

At Customer Service Support we’ve listed a wide range of companies alongside their full contact details so that you don’t have to scour the web for hours! Using our easy to navigate website you can quickly search for Customer Service details and live chat too! Simply enter the company name you’re looking for and follow the instructions on screen.

Delivery times depend on the service used to send the item. As a rough guide, 1st Class items should be delivered the next working day. 2nd Class items should be received in two to three working days. International items should reach a European destination within three to five working days, and the rest of the world should be received within five to seven working days.

First thing that you should do is check whether a signature has been received against your tracking number. Next, check with anyone else that lives in your home, as well as your neighbours if they have taken in your package. Another thing to check is whether it has been left in your designated SafePlace. If you still cannot locate the item and the address was correct you should contact the sender of the item, who will have to deal with Royal Mail directly.

If you need an item to arrive on the same day you can get a quote for the Royal Mail’s Sameday courier service.

Use our connection service or visit Royal Mail for information at no or lower cost