To Connect to

Royal Mail Customer Services

Use our call connection and recording service or visit Royal Mail for information at no or lower cost

Customer Service Support call connection and recording service is charged at £6, max duration 180 mins, plus phone company’s access charge.

Our call connection service is not affiliated or associated to Royal Mail.

Royal Mail Contact Info
  • Company Name

    Royal Mail

  • Head Office
    Royal Mail Customer Services,20 Turner Road, St Rollox Business & Retail Park, Glasgow, G21 1AA
  • Website

    You can also find free information for this company for free by visiting their website.

Royal Mail Opening Hours

COVID-19 UPDATE : Please note that due to the current COVID-19 situation the availability and opening times of Royal Mail may be affected. Please refer to their website here for further information.

You can contact Royal Mail between these hours (opening hours are subject to change and Bank Holiday hours may be different). Calls made outside of the times specified below will still be charged.

Mon-Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm

Please ensure that you have a pen and paper ready as we also supply you with the organisation’s direct phone number in case you want to put the phone down and call directly rather than be put through. After you call us (and your number is not withheld) we will try to send you a free text message with a direct phone number for the required organisation. Please see our Terms for more details.

About Royal Mail

The Royal Mail Group is a global organisation which operates across 44 countries around the world. Their revenue exceeds £10 billion per year and they deliver more than 1.8 billon parcels and 14 billion letters each year. Royal Mail division is a postal service and courier company which was established many years ago, it used to be operated as a government department or public corporation but the government sold its shares in 2015. Royal Mail is a well-known brand and it used by most of the nation to send and receive letters to friends, family and associates. Royal Mail also provides business services to small, medium and large companies across the nation. They have a number of services to help business grow.

Royal Mail provide a number of services including:

  • Letter postal services
  • Parcel deliveries
  • Business services
  • Check and send services

If you have a question about a service which you have received from Royal Mail, we recommend that you review the FAQs below in the first instance to see if they can help. If you need further assistance you should contact a member of the Royal Mail customer services team directly and explain your requirements.

Connection Service Information

Customer Service Support is a call connect and record service. You will be dialling one of our 09 numbers which will appear on your phone bill, not the number of the company. Users of our call connect and record service should be aged 18years or over and have the permission of the bill payer before using our connection service. By dialling our connect and record number you will be connected through to the company you wish to speak to. Please review the company opening hours provided for Royal Mail prior to using our connection number. Calls made to our call connect and record service outside the hours of 8am to 8pm Monday to Friday and 8am to 6pm on Saturdays will still be charged on the phone payers bill. Please note that Customer Service Records is in no way affiliated or associated with the company and simply provide a cost effective call connect and record service and we also supply you with the actual phone number for your future reference which you may want to note down. The contact number for this company can be found on their website here for free. After you call our call connect and record number (and your number is not withheld) we will try to send you a free text message with the company’s direct phone number for future use. Please see our Terms for more details.

How can I contact Royal Mail Customer Services?

The quickest way to contact Royal Mail is by using the telephone number at the top of the page. However, we have listed their address and website too if you'd like to try contacting them that way.

Here at Customer Service Support we recommend putting your complaint in writing to Royal Mail. A telephone call, followed by a written complaint could help your query be resolved more quickly. What’s more, you’ll have a written record of your communication with Royal Mail for future reference should you need it.

The peak time for most companies receiving calls is around 5-6pm, so try and avoid lengthy call queues by contacting them during the day if possible. However, the full opening hours for Royal Mail are Mon-Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm

At Customer Service Support we’ve listed a wide range of companies alongside their full contact details so that you don’t have to scour the web for hours! Using our easy to navigate website you can quickly search for Customer Service details and live chat too! Simply enter the company name you’re looking for and follow the instructions on screen.

Delivery times depend on the service used to send the item. As a rough guide, 1st Class items should be delivered the next working day. 2nd Class items should be received in two to three working days. International items should reach a European destination within three to five working days, and the rest of the world should be received within five to seven working days.

First thing that you should do is check whether a signature has been received against your tracking number. Next, check with anyone else that lives in your home, as well as your neighbours if they have taken in your package. Another thing to check is whether it has been left in your designated SafePlace. If you still cannot locate the item and the address was correct you should contact the sender of the item, who will have to deal with Royal Mail directly.

If you need an item to arrive on the same day you can get a quote for the Royal Mail’s Sameday courier service.

Use our connection service or visit Royal Mail for information at no or lower cost

QCMP connect record service is charged at £6, max duration 180 mins, plus phone company's access charge.